Price match guarantee

If you find the same item listed at a lower price (including delivery) elsewhere, we'll match it for you.

For further policy details click here.

Why buy on Vinterior?
  • 100-day return guarantee
  • Top customer service
  • 100% secure payment

How it works

  1. Send a screenshot of the item from the other website with date and time visible.
  2. Send us the link of the item on Vinterior and on the other website.
  3. We'll check that it's the same item from the same seller.
  4. If eligible, Vinterior matches the price.
Request a price match
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Payment

WHICH PAYMENT METHODS ARE ACCEPTED?

We accept payment by Visa, MasterCard, and American Express and transactions by Apple Pay and Google Pay.

WHEN DO I PAY FOR AN ITEM?

Vinterior collects payments from buyers at the time of the sale and holds the proceeds until after confirmation that the item has been picked up or delivered safely to the buyer.

When the buyer chooses to have an item delivered, using the Delivery service, shipping costs are charged to the payment card used to make the purchase when the item is ready to be shipped.

PAYMENT SECURITY

We take our customers' security very seriously and all card payments on www.vinterior.co are processed by Stripe, the leading secure online payment gateway.

PCI

Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.

ENCRYPTION

All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe's internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe's infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn't share any credentials with Stripe's primary services (API, website, etc.).

Why Vinterior?

Sustainability
Choosing pre-loved is better for the planet and we'll plant a tree for every order.
Quality
Verified sellers and curated listings help you find one-of-a-kind pieces, built to last.
Ready to ship
Cut out the long lead times by buying and selling furniture already in circulation.
Door to door delivery
Send and receive with ease using our integrated delivery partner, or arrange the most convenient option with your seller.
Customer service
Direct access to our excellent customer service team, throughout your purchase or sale.
Vinterior guarantee
Buy and sell confidently with our price-match guarantee, 100-day return guarantee and free cancellation.